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Data Protection & Privacy Policy

Personal information which we collect from you will be processed in accordance with the Data Protection Act 1998. All data supplied to us is kept electronically and is not given to any third party except those dealing with your claim including the allocated solicitor. All personal information held about you is deleted at the conclusion of your claim. All information that you supply is kept on a password and firewall protected computer hard drive and is backed up offsite. You may have access to all personal information relating to your claim kept by us and we will correct any erroneous information at your request.

SOLICITORS HELPLINE 0844 414 1616

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Legal Disclaimer

The information provided on this website is not, and is not intended to be legal advice which should only be obtained from a professionally qualified solicitor or barrister. The website is not intended to create and does not create a solicitor-client relationship between you and the website proprietors. You should not act on or rely on any information on this website without seeking the advice of a solicitor. No contractual nor any other relationship is intended to be created between you and the website proprietors. All enquiries to the website are referred to a qualified solicitor for advice and the website proprietor is not responsible for the actions of an independent solicitor. The website proprietor disclaims all responsibility for any loss or damage of any kind resulting from, arising out of or in any way related to the use of this website.

SOLICITORS HELPLINE 0844 414 1616

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Scotland & Northern Ireland

The Law and terms and conditions outlined on this website relate to compensation claims arising in England or Wales. Whilst both the law and solicitors terms in Scotland and Northern Ireland may in many respects be similar, there can be substantial differences. Enquiries should always be made directly to your solicitor for definitive information.

SOLICITORS HELPLINE 0844 414 1616

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Limitation & Time Limits

There are time limits within which compensation claims should be settled or legal proceedings should be issued in a court of law. Failure to comply with these time limits can result in loss of the opportunity to claim compensation. Reference should always be made to a qualified solicitor to obtain information and advice on these time limits as soon as possible after the event giving rise to the potential claim.

Solicitors Regulation Authority

We are required to adhere to strict rules regarding advertising, marketing and soliciting business which in turn interact with the Solicitors Regulation Authority's code governing the conduct of solicitors. We do not enter into any contract with you as a client, nor will we handle any client money on your behalf. The appointed panel solicitor will wish to monitor that the authorisation to trade is in force at all times and also that we act entirely properly such as to ensure compliance with, in particular, rules 1,2,7,8 and 9 and 21 of the Solicitors Code of Conduct 2007.

SOLICITORS HELPLINE 0844 414 1616

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Referral Arrangement

This website is operated by John Eastwood, whose principal place of business is located at 23 Colleridge Grove, Beverley, East Ridng of Yorkshire, who is authorised and regulated under the Compensation Act 2006 to provide claims management services under a certificate of authorisation number CRM11237. This is recorded on the website www.claimsregulation.co.uk, which provides useful information about the requirement for such authorisation and the duties that authorisation imposes.

All claims arising in England & Wales are referred to specialist solicitors. These solicitors will pay the website proprietor a referral fee upon their acceptance of your claim, a cost borne entirely by the solicitors and NOT by you. The Solicitors Regulation Authority ("SRA") require that all referrers of work to solicitors who are regulated by the SRA, disclose any such referral arrangement and in turn that the appointed solicitor should declare the same information.

• We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
• We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
• We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
• Within four weeks of receiving a complaint, we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
• Within eight weeks of receiving a complaint we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a response which:
    • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
    And
    • informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
  • Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
  • If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-

    Claims Management Regulator
    P O Box 7824
    Burton on Trent
    Staffordshire
    DE14 9DP
    info@claimsregulation.gov.uk
    Tel:0845 450 6858
    

  • The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.
  
  
  SOLICITORS HELPLINE 0844 414 1616